My first BMC Atrium Orchestrator project

I am now working on my first BMC Atrium Orchestrator project. I went to the admin course a couple of months ago and didn't have the chance to do any real work with the product until now. It is quite fun and challenging because of the very tight time schedule.

I am supposed to integrate our BMC Remedy ITSM with a vendors system. First we are focusing in sending incidents over web-services back and forth. After this we will continue with changes and problems and later probably even service requests.

I have never worked with web-services before so there are a couple of things that I have to learn. Even working with XML is new for me but that shouldn't be too hard I guess, because orchestrator helps a lot in that area.

So far I have built orchestrator processes that query ARS for incident information, updates the incident with vendor ticket ID and relates work info and another incident to the original incident. I got some hints from some work that a consultant did for us so that saved me some time. Now I am struggling with the vendors system because it doesn't like the HTTP header I'm sending. Strange because it worked OK when I was doing the same to the mock service in soapUI.

Work party - Midnight bath

Some of us took a bath in the pool. I didn't because I forgot my bathing suit. :P

Work party - Mosquitos

The sun is down but the mosquitoes are still up with us. This stuff is helping some but not much... Some more beer and we will not notice... Raj raj!

Work party - Raj raj

A couple of beers... and everything becomes much more fun! :D

Work summer party

Once a year in the beginning of the summer my customers boss is inviting us all to his home. There he and his wife are treating us with food and drinks. Good customer!

Project party - Burger

Free dinner is never wrong. :)

Project party - First beer

We are done with the BMC ITSM 7.6 upgrade project. It was a huge success so now we have to celebrate. This is the first beer at the local pub close to work.

Windows Installer for SRM 7.6

I am just about to upgrade our BMC Service Request Management 2.2 patch 4 to SRM 7.6 patch 1. It should be a straight forward upgrade. I will install everything on the D-drive and I've deleted stuff so I have at least 2 GB free space. On the C-drive we have only the Windows operating system and we are not allowed to install anything else on the C-drive.

I start the installation but it halts before the actual installation starts with a message that I need to free up space on the C-drive for temporary 1500 MB data and it is only 1376 MB space available.

WTF! I have nothing to free up on the C-drive. Can't I use some network drive for temporary storage during the installation? Or use the 8GB memory that is mostly unused at the moment? Quite often I wish we were using Unix/Linux instead of this toy-OS called Windows.

See you later... now I have to call some Windows-tech to help me expand the C-drive or whatever they do.